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City of Cleburne News

Posted on: November 2, 2017

City to Implement Credit/Debit Card Convenience Fees


As a convenience to users, the city currently accepts payment by electronic means such as credit and debit cards, in person, by phone and on our website. When an electronic payment is made, a card processor charges a fee depending on what type of card is used (Visa, MasterCard, etc.). 

In fiscal year 2016, the city paid approximately $165,000 in customer related electronic payment transaction fees on almost 74,000 transactions. While fees are incurred at all fund collection points in the city, the two largest generators of these fees are Utility Billing ($129,718) and Municipal Court ($7,120) with a combined average of almost 51,000 transactions annually. This cost is not borne by the card user, but rather is directly supported by taxpayers and water utility customers. In an effort to recapture a portion of the transaction charges, a new $1.50 convenience fee will be implemented for utility billing and municipal court for all credit and debit card transactions. Those wishing to avoid the convenience fee may choose to pay using cash, check or money order. To provide adequate time for notification and implementation, the convenience fee has become effective November 1, 2017. 

Additionally, a $5.00 minimum purchase amount will be required for all city related credit/debit transactions. Again, the purpose is to reduce the cost burden associated with transaction fees charged to the city. The effective date was also November 1, 2017.

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