The Cleburne Police Department Communications Center is staffed by 2 lead telecommunicators and 9 telecommunicators under the command of the Technical Services Lieutenant. They answer all 911 and non-emergency calls and dispatch over 30,000 calls for service a year.
They monitor several databases at all times.
Responsibilities
Some of their essential duties include:
Receiving emergency and non-emergency requests for police, fire, and medical services
Dispatching proper personnel and equipment to the location
Creating and maintaining logs of public safety activity
Handling complaints and inquiries from the public
Operating a variety of communications equipment, including telephone, two-way radio, and computer equipment
Maintaining contact with all units on assignments
Responding to variety of requests from personnel in the field
Deals tactfully, effectively, and professionally with the general public
The City of Cleburne Police could not function without the skilled and highly trained professional staff of telecommunicators.