The Cleburne Police Department Communications Center is staffed by 11 telecommunicators and one supervisor. They answer all 911 and non-emergency calls and dispatch over 40,000 incidents a year.

They monitor several databases at all times.

Responsibilities

Some of their essential duties include:

• Receiving emergency and non-emergency requests for police, fire, and medical services
• Dispatching proper personnel and equipment to the location
• Creating and maintaining logs of public safety activity
• Handling complaints and inquiries from the public
• Operating a variety of communications equipment, including telephone, two-way radio, and computer equipment
• Maintaining contact with all units on assignments
• Responding to variety of requests from personnel in the field
• Deals tactfully, effectively, and professionally with the general public

The City of Cleburne Police could not function without the skilled and highly trained professional staff of telecommunicators.

Support Services Manager

Connie Taylor was hired as a Dispatcher in 2001. In 2007, she became the Dispatch Supervisor and in 2013 accepted the added responsibility of the Records Department and was named Support Services Manager.

Connie is the Terminal Agency Coordinator (TAC) and the Custodian of Records. She holds a Master Telecommunicator Certification and NCIC/TCIC Associate Trainer Certification.