Utility Billing

Functions



Utility Billing provides a variety of services for the residents of Cleburne. The main function of this department is to record, bill, and collect for water, sewer, and sanitation services. We have approximately 10,221 active accounts. The city is divided into five billing zones. Each zone has a different due date. The due date for each zone is a follows:
Zone 1 -- 4th / Zone 2 -- 11th / Zone 3 -- 18th / Zone 4 -- 25th / Zone 5 -- 27th.

 NOTICE REGARDING LATEST WATER BILLS
City of Cleburne water customers whose bills are due on the 18th or 25th of each month may see a higher water bill this month when compared to previous months. The billing amount is correct and many water customers across the city are unaffected.

Due to staffing shortages resulting from COVID-19, Utility Billing calculated water bills using an average historical usage in the previous month. The bills for this current month are based on the actual readings on the meter, reflecting actual consumption to date. If your average historical usage was lower than actual consumption in the previous month, your latest bill will reflect a greater difference in consumption.

We understand this can be a complicated situation and apologize for the inconvenience. Some customers may have another issue such as a leak that is affecting consumption. If you have questions about your bill or need additional time to pay, please contact our Utility Billing team at 817-645-0919.

Residential Rates

Water Rate
$6.00 per 1000 gallons

Sewer Rate
$3.86per 1000 gallons
Maximum sewer 13,500 gallons

We collect deposits for new residential and commercial customers. We collect both current and delinquent payments, make account adjustments, and issue garage sale permits.

Pay by phone
Customers can pay by credit and debit card by calling 866-341-9322. By calling this number, customers can also hear real-time balances and due dates.

Documents


MUNICIPAL SERVICES BUILDING