Mobility Aids

A mobility aid is any class of three-or more-wheeled device that is usable indoors and designed for and used by individuals with mobility impairments. It may be operated manually or powered. CCT will transport any mobility aid that fits safely on the vehicle lift and the user and the wheelchair do not exceed 800 pounds. CCT vehicles may not be able to accommodate mobility aids exceeding these standards due to safety concerns. Reasonable efforts shall be made to transport persons in oversized mobility aids. However, transportation cannot always be guaranteed to a person in an oversized mobility aid.

  • Forward vs. Backward Mobility Aid Loading
    For safety reasons, passengers using mobility aids are encouraged to back onto the lift when boarding; however, passengers are not required to do so.
  • Mobility Aid Brakes
    When occupying a lift or securement area, it is required that passengers apply the brakes on their mobility devices. With power chairs and scooters, it is recommended that the power switch be turned to the “off” position.
  • Mobility Aid Securement 
    Mobility aids must be properly secured whenever possible. Operators will use their best efforts to correctly use the appropriate number of securement points. Lap belts and shoulder harnesses shall be offered for the safety of the passenger and may be mandatory. Passengers using mobility devices may transfer to a vehicle seat if one is available. Passengers using mobility devices are not required to move to a vehicle seat.

Portable Oxygen

Individuals requiring the use of portable oxygen devices are allowed to travel with respirators and properly secured portable oxygen supplies. Oxygen supplies must not obstruct the aisle.

Service Animals/Pets

Persons with disabilities who use service animals are allowed to board with their service animal. Operators may ask any passenger if their animal is a service animal and/or if the animal assists them with their disability. Passengers using service animals must keep their animals under control, and the animal must not pose a threat to other passengers. Failure to do so may result in the passenger being requested to exit the vehicle. Pets must be transported in a portable pet carrier that can be held on a lap. Carriers must have a door that closes and locks or that can be secured.

Personal Care Attendent (PCA) or Companions

A PCA is allowed to travel with you at no charge if approved through dispatch however; companions are required to pay the appropriate fare. Only one PCA is allowed per passenger and more than one companion is only allowed if space is available. PCAs and companions must have the same origin and destination as the passenger. A PCA is not responsible for the loading, securement or unloading of the passenger. However, the PCA is responsible for any personal items of the passenger, such as handbags, grocery bags, coats, etc.